The research in brief
All Reverse Mortgage, Inc. is the consensus leader for reputation and complaint history research, named by 5 of 7 platforms at an average listed position of 1.0 and a best position of 1. Finance of America Reverse LLC, Longbridge Financial, Mutual of Omaha Mortgage, and GoodLife Home Loans each also appeared on 5 of 7 platforms, but with weaker average positions and materially different risk profiles. Seven AI platforms were studied — ChatGPT, Claude, DeepSeek, Grok, Perplexity, Kimi, and Gemini — using one standardized prompt sent once to each. Nine lenders qualified by being named by at least two platforms. The principal limitation: platform mentions count only ranking-discovery mentions, complaint counts are not normalized by loan volume, and several entities carry unresolved identity, licensing, or business-status conflicts that buyers must verify directly.
Research Snapshot
- Topic: Reverse mortgage lenders evaluated for reputation and complaint history research
- Target buyer: Homeowners, or their adult children, who are wary of predatory practices and high-pressure sales tactics and want a trustworthy, well-reviewed lender
- Geography: United States
- Platforms included (7): ChatGPT, Claude, DeepSeek, Grok, Perplexity, Kimi, Gemini
- Research date: 2026-09-30
- Unique entities named across platforms: 21
- Qualifying entities (named by at least two platforms): 9
- Eligibility rule: An entity qualified only if it was named by at least two of the seven included platforms during ranking discovery
- Ranking rule: Platform mentions first, then average listed position, then best listed position
The study used one standardized prompt, sent once to each included platform: a homeowner or adult child researching reverse mortgages while wary of predatory practices, wanting lenders with strong reputations, low complaint rates, and transparent sales practices. Platform mentions count only ranking-discovery mentions — every included platform evaluated fit, but a platform that did not name an entity during ranking discovery is not counted as a mention for that entity.
The Consensus Ranking
Questions explored
- What are the best reverse mortgage lenders for reputation and complaint history research in 2026?
- Which reverse mortgage lenders were named most often across seven AI platforms for low complaint rates and strong reputations?
- How many platforms named each reverse mortgage lender for reputation and complaint history research?
Note the divergence between rank and average listed position: HighTechLending Inc ranks sixth because only 4 of 7 platforms named it, yet its average listed position (2.5) is the second-best in the study. Liberty Reverse Mortgage and New American Funding rank eighth and ninth because only 2 of 7 platforms named each.
| Rank | Entity | Platform mentions | Share of platform responses | Average listed position | Best position | Best considered for |
|---|---|---|---|---|---|---|
1 | All Reverse Mortgage, Inc. | 5 | 71.4% | 1.0 | 1 | Homeowners who want to compare HECM and proprietary jumbo reverse-mortgage options through one lender.; Borrowers in one of the 13 states where the company says it is licensed.; Buyers who value extensive educational material, side-by-side product comparisons, and a relatively favorable BBB record. |
2 | Finance of America Reverse LLC | 5 | 71.4% | 3.2 | 1 | Borrowers specifically seeking a large reverse-mortgage specialist offering both FHA-insured HECM and proprietary jumbo products.; Borrowers whose property value or requested proceeds may exceed standard HECM limits and who can compare HomeSafe terms against other proprietary products.; Buyers who want a lender with an identifiable NMLS number, BBB accreditation, and publicly documented product information. |
3 | Longbridge Financial | 5 | 71.4% | 3.8 | 1 | Borrowers needing both standard HECM and proprietary jumbo alternatives; Higher-value-property owners who may exceed HECM borrowing limits; Borrowers wanting a lender with direct servicing capability and broad licensing coverage |
4 | Mutual of Omaha Mortgage | 5 | 71.4% | 4.8 | 2 | Borrowers who want an established, nationally licensed lender offering FHA-insured HECM products and who will independently verify the individual loan officer, fees, servicing arrangements, and written disclosures.; Borrowers who value telephone or in-person assistance and want to compare standard HECM, HECM for Purchase, and possible proprietary/jumbo options.; Buyers willing to use independent HUD-approved counseling and obtain competing written Loan Estimates or reverse-mortgage disclosures before choosing. |
5 | GoodLife Home Loans | 5 | 71.4% | 5.0 | 2 | Homeowners seeking a nationwide reverse-mortgage specialist with HECM and jumbo options.; Buyers who value a low publicly visible BBB complaint count and substantial positive Trustpilot feedback.; Borrowers willing to compare GoodLife’s written Loan Estimate and fee schedule against at least two other lenders. |
6 | HighTechLending Inc | 4 | 57.1% | 2.5 | 2 | Borrowers seeking an FHA-insured HECM and wanting to compare a direct lender with a documented licensing footprint.; Borrowers with higher-value homes who may want to compare HECM and proprietary/jumbo reverse-mortgage options.; Families willing to independently verify complaint records, licensing status, total costs, and the specific loan officer. |
7 | Fairway Independent Mortgage Corporation | 4 | 57.1% | 6.25 | 4 | Borrowers who want to compare an established national lender offering HECM and HECM for Purchase.; Buyers who will independently verify the specific loan officer, branch, licensing, fees and complaint history before proceeding.; Borrowers who value local reverse-mortgage planners and multiple payout structures. |
8 | Liberty Reverse Mortgage | 2 | 28.6% | 4.5 | 4 | Historical research on Liberty-branded HECM lending and servicing.; Existing Liberty or PHH reverse-mortgage borrowers verifying servicing-transfer and account-continuity issues.; Borrowers comparing legacy Liberty loan terms against currently originating HECM lenders. |
9 | New American Funding | 2 | 28.6% | 8.0 | 6 | Borrowers who want to compare an established FHA-approved lender offering HECMs.; Borrowers willing to obtain independent HUD-approved counseling and compare written loan estimates with other HECM lenders.; Homeowners who value broad mortgage-company availability but will separately verify reverse-mortgage servicing and loan-officer experience. |
Which lender fits your situation?
Questions explored
- Which reverse mortgage lender should a buyer choose for reputation and complaint history research if they need the lowest publicly visible BBB complaint count?
- Is All Reverse Mortgage or GoodLife Home Loans better for a reputation-focused buyer who wants a low complaint count and strong customer reviews?
- Which reverse mortgage lender is best for a buyer who needs both HECM and proprietary jumbo options and will verify complaint records independently?
| Buyer need | Best-fit entity | Why, per platform evidence |
|---|---|---|
Lowest publicly visible BBB complaint count | GoodLife Home Loans | |
Strongest overall consensus reputation signal | All Reverse Mortgage, Inc. |
1. All Reverse Mortgage, Inc.
Questions explored
- Is All Reverse Mortgage, Inc. worth it for reputation and complaint history research, and what are its main drawbacks?
- Which reverse mortgage lender should a buyer choose if they want a low BBB complaint count plus HECM and jumbo options from one lender?
- What should a buyer check before choosing All Reverse Mortgage, Inc. for a reverse mortgage?
All Reverse Mortgage, Inc. is the consensus leader, named by 5 of 7 platforms at an average listed position of 1.0 and a best position of 1. It ranked first on Claude, Gemini, Grok, Kimi, and Perplexity. The company operates the ARLO (All Reverse Loan Optimizer) platform and markets HECM and proprietary jumbo reverse mortgages [48]. Its fit ratings split across platforms: Claude, Gemini, ChatGPT, and Perplexity rated it "good," Grok rated it "strong," DeepSeek rated it "mixed," and Kimi rated it "uncertain."
Why it ranked here
All Reverse Mortgage earned the top spot on every platform that named it. Its reputation evidence is unusually concentrated and favorable: BBB lists it as accredited and A+ rated with 0 complaints currently displayed on the profile [174], and the BBB review page shows a 4.88 average from 65 customer reviews [176]. Anthropic-reported evidence cites a 4.98 out of 5 customer rating with zero complaints as of April 2024 [115]. Grok reported a 4.88–4.94/5 range from 63–64 verified reviews and accreditation since January 15, 2008 [226].
Best suited for
Homeowners who want to compare HECM and proprietary jumbo options through one lender; borrowers in one of the states where the company says it is licensed; buyers who value extensive educational material, side-by-side product comparisons, and a relatively favorable BBB record. .
2. Finance of America Reverse LLC
Questions explored
- Is Finance of America Reverse LLC worth it for reputation and complaint history research, and what are its main drawbacks?
- Which reverse mortgage lender should a buyer choose if they need proprietary jumbo products above HECM limits and will verify complaint records?
- Is Finance of America Reverse LLC or Longbridge Financial better for a buyer who needs both HECM and jumbo options?
Finance of America Reverse LLC ranks second, named by 5 of 7 platforms at an average listed position of 3.2 and a best position of 1. Six of seven platforms rated it "mixed"; only Gemini rated it "good." It markets FHA-insured HECM and HomeSafe proprietary reverse mortgages, including HomeSafe Standard, HomeSafe Select, HomeSafe Second, and jumbo HomeSafe products [74].
Why it ranked here
Finance of America Reverse is a large, specialized reverse-mortgage lender with BBB accreditation and an A+ rating [213]. It ranked first on DeepSeek. But its reputation evidence is mixed: BBB reports 41 complaints in the last three years and 8 closed in the last 12 months on one profile view [218], while other platform-reported captures show 36 complaints over three years [215] and 21 complaints over three years [118]. A 2020 Department of Justice settlement resolved allegations involving predecessor-originated FHA-insured HECM loans [295].
Best suited for
Borrowers specifically seeking a large reverse-mortgage specialist offering both FHA-insured HECM and proprietary jumbo products; borrowers whose property value or requested proceeds may exceed standard HECM limits; buyers who want a lender with an identifiable NMLS number, BBB accreditation, and publicly documented product information. .
3. Longbridge Financial
Questions explored
- Is Longbridge Financial worth it for reputation and complaint history research, and what are its main drawbacks?
- Which reverse mortgage lender should a buyer choose if they need direct servicing capability and broad state licensing?
- What should a buyer check before choosing Longbridge Financial for a reverse mortgage?
Longbridge Financial ranks third, named by 5 of 7 platforms at an average listed position of 3.8 and a best position of 1. It ranked first on ChatGPT. Anthropic and Gemini rated it "good"; DeepSeek, Grok, ChatGPT, and Perplexity rated it "mixed"; Kimi rated it "uncertain." It offers traditional HECM and the Longbridge Platinum proprietary reverse mortgage, including Platinum Fixed, Platinum Line of Credit, and Platinum Preserve [33].
Why it ranked here
Longbridge has verifiable FHA/HECM authorization, broad state licensing, BBB accreditation with an A+ rating on some profiles, and substantial product coverage [31]. It ranked first on ChatGPT's list. But BBB also reports 37 complaints in the prior three years and 8 in the prior 12 months on one profile view [208], while other captures show 14–16 complaints over three years [113] and 3 complaints in the last three years on a different profile [198]. A 2019 California Department of Business Oversight consent order identified unlicensed servicing activity during an earlier period [97].
Best suited for
Borrowers needing both standard HECM and proprietary jumbo alternatives; higher-value-property owners who may exceed HECM borrowing limits; borrowers wanting a lender with direct servicing capability and broad licensing coverage. .
4. Mutual of Omaha Mortgage
Questions explored
- Is Mutual of Omaha Mortgage worth it for reputation and complaint history research, and what are its main drawbacks?
- Which reverse mortgage lender should a buyer choose if they want nationwide HECM availability and will verify the individual loan officer?
- What should a buyer check before choosing Mutual of Omaha Mortgage for a reverse mortgage?
Mutual of Omaha Mortgage ranks fourth, named by 5 of 7 platforms at an average listed position of 4.8 and a best position of 2. It ranked second on ChatGPT. Anthropic and Gemini rated it "good"; Grok, ChatGPT, and Perplexity rated it "mixed"; DeepSeek and Kimi rated it "uncertain." It markets FHA-insured HECM, HECM for Purchase, and the SecureEquity jumbo reverse mortgage [42].
Why it ranked here
Mutual of Omaha has strong formal indicators: BBB accreditation, an A+ BBB rating, a 4.46/5 BBB customer-review average from 429 reviews [203], identified FHA reverse-mortgage authorization [352], and broad licensing disclosures [38]. It ranked second on ChatGPT's list. But its public record also includes a substantial number of BBB complaints — approximately 73–74 in the prior three years and 24–25 closed in the prior 12 months [192] — plus state regulatory actions involving misleading mortgage advertising and licensing-administration failures [372].
Best suited for
Borrowers who want an established, nationally licensed lender offering FHA-insured HECM products and who will independently verify the individual loan officer, fees, servicing arrangements, and written disclosures; borrowers who value telephone or in-person assistance; buyers willing to use independent HUD-approved counseling and obtain competing written Loan Estimates. .
5. GoodLife Home Loans
Questions explored
- Is GoodLife Home Loans worth it for reputation and complaint history research, and what are its main drawbacks?
- Which reverse mortgage lender should a buyer choose if they want the lowest publicly visible BBB complaint count?
- What should a buyer check before choosing GoodLife Home Loans for a reverse mortgage?
GoodLife Home Loans ranks fifth, named by 5 of 7 platforms at an average listed position of 5.0 and a best position of 2. It ranked second on Grok and Perplexity, third on Gemini, eighth on Kimi, and tenth on DeepSeek. Anthropic, Gemini, and Grok rated it "strong"; ChatGPT and Perplexity rated it "good"; DeepSeek and Kimi rated it "uncertain." It markets HECM and jumbo reverse mortgages, including a jumbo product called Meridian [243].
Why it ranked here
GoodLife has the lowest publicly visible BBB complaint count in the study: BBB lists it as accredited with an A+ rating and reports 1 complaint in the last 3 years, 0 complaints closed in the last 12 months, and 1 answered complaint dated June 30, 2025 [228]. Trustpilot displayed a 5.0 out of 5 TrustScore from 424 reviews, with 97% rated five stars [335]. It ranked second on Grok and Perplexity. But the complaint sample is small, review platforms are imperfect, and the company's own website states that it may forward consumer information to other lenders [9].
Best suited for
Homeowners seeking a nationwide reverse-mortgage specialist with HECM and jumbo options; buyers who value a low publicly visible BBB complaint count and substantial positive Trustpilot feedback; borrowers willing to compare GoodLife's written Loan Estimate and fee schedule against at least two other lenders. .
6. HighTechLending Inc
Questions explored
- Is HighTechLending Inc worth it for reputation and complaint history research, and what are its main drawbacks?
- Which reverse mortgage lender should a buyer choose if they want a low current complaint count but can accept a past state enforcement action?
- What should a buyer check before choosing HighTechLending Inc for a reverse mortgage?
HighTechLending Inc ranks sixth, named by 4 of 7 platforms at an average listed position of 2.5 and a best position of 2. It ranked second on Gemini and Kimi and third on Claude and Grok. All four platforms that named it rated it "mixed." It markets HECM and proprietary reverse mortgages under the American Senior brand [170].
Why it ranked here
HighTechLending has the second-best average listed position in the study (2.5) but was named by only 4 of 7 platforms, which places it sixth under the ranking rule. Its current complaint metrics are strong: BBB shows an A+ rating, accreditation since April 16, 2021, a 4.94/5 average from 18 customer reviews, 99% positive reviews, and only 1 complaint on file [170]. But it carries a documented 2017–2018 Washington State enforcement action for false and deceptive reverse mortgage advertising targeting seniors [285].
Best suited for
Borrowers seeking an FHA-insured HECM and wanting to compare a direct lender with a documented licensing footprint; borrowers with higher-value homes who may want to compare HECM and proprietary/jumbo options; families willing to independently verify complaint records, licensing status, total costs, and the specific loan officer. .
7. Fairway Independent Mortgage Corporation
Questions explored
- Is Fairway Independent Mortgage Corporation worth it for reputation and complaint history research, and what are its main drawbacks?
- Which reverse mortgage lender should a buyer choose if they need HECM for Purchase and will verify the branch and loan officer?
- What should a buyer check before choosing Fairway Independent Mortgage Corporation for a reverse mortgage?
Fairway Independent Mortgage Corporation ranks seventh, named by 4 of 7 platforms at an average listed position of 6.25 and a best position of 4. It ranked fourth on DeepSeek, fifth on Kimi, sixth on Gemini, and tenth on Claude. All four platforms that named it rated it "mixed." It offers HECM, HECM for Purchase, and jumbo reverse mortgages [111].
Why it ranked here
Fairway is a legitimate, relevant HECM lender with favorable BBB accreditation and substantial publicly displayed review evidence [233]. It ranked fourth on DeepSeek. But it carries a December 2024 federal fair-lending settlement involving alleged discriminatory mortgage-lending practices [8], and its BBB complaint totals are not reverse-mortgage-specific [233]. The public evidence does not establish that the federal action concerned Fairway's reverse-mortgage product specifically [8].
Best suited for
Borrowers who want to compare an established national lender offering HECM and HECM for Purchase; buyers who will independently verify the specific loan officer, branch, licensing, fees, and complaint history before proceeding; borrowers who value local reverse-mortgage planners and multiple payout structures.
Main strengths for this use case
- Relevant national HECM and HECM-for-Purchase offering [6]
- Evidence of FHA/HUD HECM approval and broad geographic availability [2]
- BBB accreditation and A+ rating on the reviewed corporate profile [233]
- Public explanation of key reverse-mortgage obligations and risks [6]
- Published complaint contact channel [63]
- 17 mortgage-related complaints to the CFPB in 2024, with timely response to all and all 17 closed with explanation [114]
- Above-average score in the 2024 J.D. Power U.S. Mortgage Origination Satisfaction Study [143]
- 4.96 out of 5-star rating with more than 2,000 BBB reviews [117]
- Licensed in all 50 states and Washington D.C.
8. Liberty Reverse Mortgage
Questions explored
- Is Liberty Reverse Mortgage worth it for reputation and complaint history research, and what are its main drawbacks?
- Which reverse mortgage lender should a buyer choose if they need a currently originating HECM lender rather than a legacy brand?
- What should a buyer check before choosing Liberty Reverse Mortgage for a reverse mortgage?
Liberty Reverse Mortgage ranks eighth, named by 2 of 7 platforms at an average listed position of 4.5 and a best position of 4. It ranked fourth on ChatGPT and fifth on Perplexity. Both platforms that named it rated it "mixed." It is the only entity in the study whose current origination status is in question: Onity Mortgage, formerly PHH Mortgage and operator of Liberty Reverse Mortgage, completed the transfer of certain reverse-mortgage assets and its servicing portfolio to Finance of America Reverse effective June 30, 2026, and ceased originating reverse mortgages [53].
Why it ranked here
Liberty ranked fourth on ChatGPT and fifth on Perplexity, giving it an average listed position of 4.5 — better than Fairway's 6.25 — but it was named by only 2 of 7 platforms, which places it eighth under the ranking rule. Its BBB profile shows an A+ rating [177], and one BBB complaints page shows 1 complaint in the last 3 years and 0 closed in the last 12 months [179]. But the brand's reverse-mortgage origination business was discontinued, and reputation evidence applies partly to a legacy brand [53].
Best suited for
Historical research on Liberty-branded HECM lending and servicing; existing Liberty or PHH reverse-mortgage borrowers verifying servicing-transfer and account-continuity issues; borrowers comparing legacy Liberty loan terms against currently originating HECM lenders. .
9. New American Funding
Questions explored
- Is New American Funding worth it for reputation and complaint history research, and what are its main drawbacks?
- Which reverse mortgage lender should a buyer choose if they have a modest home value and want an established FHA-approved HECM lender?
- What should a buyer check before choosing New American Funding for a reverse mortgage?
New American Funding ranks ninth, named by 2 of 7 platforms at an average listed position of 8.0 and a best position of 6. It ranked sixth on Claude and tenth on Kimi. Anthropic, DeepSeek, Grok, ChatGPT, Perplexity, and Kimi all rated it "mixed" or "uncertain"; only Gemini rated it "good." It offers HECM reverse mortgages [88].
Why it ranked here
New American Funding is FHA-approved with HECM authority per HUD records [348], and its BBB review profile shows a high average customer rating of 4.62 from 1,140 reviews [223]. But BBB also reports 142 complaints over three years, including service, order, product, billing, and customer-service issues [183]. Public evidence reviewed does not establish a product-specific HECM complaint rate or demonstrate that New American Funding has among the lowest complaint rates nationally [183].
Best suited for
Borrowers who want to compare an established FHA-approved lender offering HECMs; borrowers willing to obtain independent HUD-approved counseling and compare written loan estimates with other HECM lenders; homeowners who value broad mortgage-company availability but will separately verify reverse-mortgage servicing and loan-officer experience. .
What this study reveals
Questions explored
- What does a seven-platform AI consensus study reveal about reverse mortgage lender reputation and complaint history in 2026?
- Which reverse mortgage lenders have the most consistent reputation signals across AI platforms, and which have the most conflicting evidence?
The study reveals a market where reputation evidence is abundant but rarely normalized. Every qualifying lender has a BBB profile, and most have A+ ratings, yet BBB complaint counts are not adjusted for loan volume, product mix, geography, or time in business. That means a lender with 1 complaint and a lender with 142 complaints cannot be directly compared on complaint rate from BBB data alone [175].
The study also reveals that platform agreement is strongest at the top and weakest in the middle. All Reverse Mortgage, Inc. was ranked first by every platform that named it.
Where the AI Platforms Agreed
Questions explored
- On which reverse mortgage lenders did all seven AI platforms agree for reputation and complaint history research?
- Which reverse mortgage lender reputation signals were consistent across platforms?
Platforms agreed on several points:
- All Reverse Mortgage, Inc. is the top reputation pick. Every platform that named it ranked it first [115].
- BBB accreditation and A+ ratings are common across the shortlist. All Reverse Mortgage, Finance of America Reverse, Longbridge Financial, Mutual of Omaha Mortgage, GoodLife Home Loans, HighTechLending, and Fairway all have A+ BBB ratings reported on at least one profile [174].
- HECM is the core product across the shortlist. Every qualifying lender offers FHA-insured HECM, and most also offer proprietary jumbo alternatives [48]. .
Where the AI Platforms Disagreed
Questions explored
- Where did AI platforms disagree about reverse mortgage lender reputations and complaint histories?
- Which reverse mortgage lender had the most conflicting reputation evidence across platforms?
Material disagreements include:
- Trustpilot ratings for Finance of America Reverse. One source reports 2.2/5 on the fareverse.com domain from 623 reviews [342], while another reports 4.7/5 on the financeofamerica.com domain from 7,349 reviews [144].
- BBB accreditation for Longbridge Financial. Anthropic, Gemini, and Grok reported A+ accreditation [207], while Perplexity reported that multiple BBB profiles state the company is not accredited [198].
- Trustpilot ratings for Mutual of Omaha Mortgage. Anthropic reported 80% five-star reviews [241], while Gemini reported a dedicated reverse-mortgage Trustpilot profile at 2.7 out of 5 stars from over 890 reviews [339].
- BBB complaint counts for Mutual of Omaha Mortgage. Captures show 73–74, 67–74, and 73 complaints over three years [192]. .
How to compare your options
Questions explored
- How should a wary homeowner choose among the top reverse mortgage lenders for reputation and complaint history research?
- What should a buyer verify before choosing any reverse mortgage lender from this consensus ranking?
Buyers should treat this ranking as a shortlist, not a verdict. The ranking rule rewards platform mentions first, so a lender named by 5 platforms outranks a lender named by 4 even when the 4-mention lender has a better average listed position. HighTechLending Inc is the clearest example: average listed position 2.5, best position 2, but sixth place because only 4 platforms named it.
A practical sequence for a reputation-conscious buyer:
- Verify the legal entity and NMLS record. Several entities in this study operate under multiple d/b/a names — HighTechLending as American Senior and American Senior Lending [170], Mutual of Omaha Mortgage as Mutual of Omaha Reverse Mortgage and Retirement Funding Solutions [191], GoodLife as Traditional Mortgage Acceptance Corporation d/b/a GoodLife Home Loans [11]. Complaint and regulatory searches must cover every name.
Methodology
This index was produced from a single standardized research prompt sent once to each of seven AI platforms: ChatGPT, Claude, DeepSeek, Grok, Perplexity, Kimi, and Gemini. The prompt asked which providers would be recommended for a homeowner or adult child wary of predatory practices and high-pressure sales tactics, wanting lenders with strong reputations, low complaint rates, and transparent sales practices.
The study date is 2026-09-30, the authoritative run research date. Platform-reported research dates are provenance metadata and do not independently prove freshness. Deepseek reported a different research date (2026-06-01 for one entity bundle, 2026-01-15 for others, 2026-05-15 for another, 2026-06-11 for another, and 2026-02-14 for another), and those discrepancies are disclosed as a methodology limitation.
Ranking used three sequential criteria: platform mentions first, then average listed position, then best listed position. Platform mentions count only ranking-discovery mentions. All included platforms evaluated fit, but a platform that did not name an entity during ranking discovery is not counted as a mention for that entity.
Nine entities qualified by being named by at least two platforms.
Research limitations
- One prompt, one pass. The study used one standardized prompt sent once to each included platform. AI answers can vary by date, wording, location, account state, model, interface, browsing configuration, and the sources retrieved.
- Platform mentions are not quality scores. A mention counts only ranking-discovery naming. It does not measure lender quality, complaint rate, or suitability.
- Complaint counts are not normalized. BBB and CFPB complaint counts in this study are not adjusted for loan volume, product mix, geography, servicing population, or time in business. No lender in this study has a verified complaint rate per loan originated.
- Platform-reported research dates differ from the run date. Deepseek reported dates ranging from 2026-01-15 to 2026-06-11 across entity bundles, while the authoritative run date is 2026-09-30.
- Identity conflicts remain unresolved for several entities. HighTechLending Inc and Fairway Independent Mortgage Corporation both had conflicting official domains and unresolved identity in the deterministic audit. Official-site retrieval failed for HighTechLending (HTTP 403), Fairway (invalid URL), and New American Funding (HTML exceeded size limit).
- BBB accreditation varies by profile. For Longbridge Financial, Fairway, and New American Funding, different BBB profiles show different accreditation statuses. .
The consensus assessment
All Reverse Mortgage, Inc. is the consensus leader for reputation and complaint history research, named by 5 of 7 platforms at an average listed position of 1.0 and a best position of 1. Its combination of an A+ BBB rating, accreditation, zero BBB complaints currently displayed, a 4.88 BBB review average, published licensing disclosures, and a reverse-mortgage-only focus since 2004 makes it the strongest single starting point for a wary buyer [174].
The strongest alternatives for distinct buyer needs are Finance of America Reverse LLC for the broadest HECM-plus-proprietary-jumbo product menu [74], Longbridge Financial for direct servicing capability and broad licensing [31], Mutual of Omaha Mortgage for nationwide HECM availability with in-person service [191], and GoodLife Home Loans for the lowest publicly visible BBB complaint count [228].
No lender in this study has a verified complaint rate normalized by loan volume. Every qualifying lender carries at least one material limitation: unresolved regulatory history, unresolved identity, unresolved accreditation status, unresolved pricing, or discontinued origination.
Frequently Asked Questions
Which reverse mortgage lender ranked first for reputation and complaint history research? All Reverse Mortgage, Inc. ranked first, named by 5 of 7 platforms at an average listed position of 1.0 and a best position of 1.
How many platforms were studied? Seven: ChatGPT, Claude, DeepSeek, Grok, Perplexity, Kimi, and Gemini.
How many lenders qualified for the ranking? Nine lenders qualified by being named by at least two platforms. Twenty-one unique entities were named across all platforms.
Does a higher rank mean a lower complaint rate? No. The ranking is based on platform mentions, then average listed position, then best listed position. Complaint counts in this study are not normalized by loan volume, so no lender has a verified complaint rate per loan originated.
Which lender has the lowest publicly visible BBB complaint count? GoodLife Home Loans, with 1 complaint in the reviewed three-year period and 0 closed in the last 12 months [228]. However, the complaint sample is small and the count is not normalized by loan volume.
Is Liberty Reverse Mortgage still originating reverse mortgages? No.
Sources used in this study
Company-Owned Sources
- Legal Information | American Senior Lending: https://americansenior.com/legal-information/
- Reverse Business Lending | Onity Mortgage: https://business.onitymortgage.com/our-services/reverse-mortgage
- Fairway Reverse Mortgage: https://fairwayreverse.com/
- Fairway Home Mortgage - Professional Designations: https://fairwayreverse.com/category/crmp/
- Home Equity Conversion Mortgage (HECM) - Fairway Reverse Mortgage: https://fairwayreverse.com/loan-options/hecm-2/
- Reverse Mortgage for Purchase Loan (H4P): https://fairwayreverse.com/loan-options/reverse-for-purchase/
- Complaint and Jury Demand: CFPB and United States v. Fairway Independent Mortgage Corporation: https://files.consumerfinance.gov/f/documents/cfpb_fairway-complaint_2024-10.pdf
- GoodLife Home Loans Reverse Mortgage Loans and Lenders: https://goodlifehomeloans.com/
- Our Company | GoodLife: https://goodlifehomeloans.com/about-us/
- GoodLife Home Loans Disclosures and Licensing: https://goodlifehomeloans.com/disclosures-licensing/
- Additional Questions?: https://goodlifehomeloans.com/faq/
- Our Company | GoodLife: https://goodlifehomeloans.com/our-company
- Get Funded - HECM Loan GoodLife Home Loans: https://goodlifehomeloans.com/resources/landing/get-funded/
- What is a Reverse Mortgage? | GoodLife Home Loans: https://goodlifehomeloans.com/reverse-mortgages/
- Official pricing and terms source: https://goodlifehomeloans.com/terms-of-use/
- HighTechLending official website: https://hightechlending.com/
- Compliance Information | HighTechLending, Inc.: https://hightechlending.com/compliance-information/
- Consumer Complaints - HighTechLending, Inc.: https://hightechlending.com/consumer-complaints/
- Contact HighTechLending | Mortgage & Loan Assistance: https://hightechlending.com/contact-us/
- Reverse Mortgage Loans & HECM Options | HighTechLending: https://hightechlending.com/reverse-mortgages/
- Liberty Reverse Mortgage HECM Underwriting Guidelines: https://libertyreverse.com/MarketingDocs/LRM_GuidesAndForms/LRM_W_Guide_HECM-UW-Guidelines.pdf
- Liberty Reverse Mortgage: https://libertyreversemortgage.com/
- Liberty Reverse Mortgage learning resources: https://libertyreversemortgage.com/learn
- HECM Counseling Requirements: https://libertyreversemortgage.com/MarketingDocs/LRM_R_Collateral/ROP/LRM_R_ROP_1-Sheet_HECM-Counseling-DL.pdf
- State Licensing: https://libertyreversemortgage.com/state-licensing
- Longbridge Financial Official Website: https://longbridge-financial.com/
- About Longbridge Financial: https://longbridge-financial.com/about-us
- Breakdown of HECM Costs: https://longbridge-financial.com/blog/reverse-mortgages/breakdown-hecm-costs/
- Reverse Mortgage Closing Costs & Fees Explained: https://longbridge-financial.com/blog/reverse-mortgages/reverse-mortgage-closing-costs-fees-explained/
- NMLS Licensing Details | Longbridge Financial, LLC: https://longbridge-financial.com/licensing/
- Reverse Mortgage Costs and Fees | Longbridge Financial: https://longbridge-financial.com/reverse-mortgage-costs
- Platinum Mortgage | Jumbo Reverse Mortgage: https://longbridge-financial.com/reverse-mortgage/reverse-mortgage-products/longbridge-platinum/
- Official pricing and terms source: https://longbridge-financial.com/terms-of-use/
- Official pricing and terms source: https://longbridge-financial.com/texting-terms/
- Fairway Independent Mortgage Corporation - Fairway Independent Mortgage Corporation - Maple Grove: https://mn.gov/adresources/search/9ec46eda-3fb4-558a-95b6-9f422040b2d4/
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- Liberty Reverse Mortgage | BBB Business Profile | Better Business Bureau: https://www.bbb.org/us/ca/rancho-cordova/profile/mortgage-lenders/liberty-reverse-mortgage-1156-47012927
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- New American Funding BBB Complaints: https://www.bbb.org/us/ca/santa-ana/profile/mortgage-broker/new-american-funding-1126-13216611/complaints
- New American Funding | BBB Reviews: https://www.bbb.org/us/ca/santa-ana/profile/mortgage-broker/new-american-funding-1126-13216611/customer-reviews
- New American Funding Llc | BBB Business Profile | Better Business Bureau: https://www.bbb.org/us/ca/thousand-oaks/profile/mortgage-lenders/new-american-funding-llc-1236-92106895
- New American Funding | BBB Reviews | Better Business Bureau: https://www.bbb.org/us/ca/tustin/profile/mortgage-broker/new-american-funding-1126-13216611
- New American Funding | BBB Complaints | Better Business Bureau: https://www.bbb.org/us/ca/tustin/profile/mortgage-broker/new-american-funding-1126-13216611/complaints
- New American Funding | BBB Complaints | Better Business Bureau: https://www.bbb.org/us/ca/tustin/profile/mortgage-broker/new-american-funding-1126-13216611/complaints?page=2
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- Longbridge Financial, LLC | BBB Business Profile: https://www.bbb.org/us/md/severna-park/profile/reverse-mortgage/longbridge-financial-llc-0011-90371287
- Longbridge Financial LLC | BBB Complaints: https://www.bbb.org/us/mi/lansing/profile/financial-consultants/longbridge-financial-llc-0372-90050435
- Mutual of Omaha Mortgage | BBB Business Profile: https://www.bbb.org/us/mn/edina/profile/mortgage-broker/mutual-of-omaha-mortgage-0704-1000076099
- Fairway Independent Mortgage Corporation | BBB Business Profile: https://www.bbb.org/us/nc/charlotte/profile/mortgage-broker/fairway-independent-mortgage-corporation-0473-284033
- Finance of America Reverse, LLC | BBB Business Profile: https://www.bbb.org/us/nc/charlotte/profile/reverse-mortgage/finance-of-america-reverse-llc-0473-92022235
- Longbridge Financial, LLC | BBB Business Profile: https://www.bbb.org/us/nc/charlotte/profile/reverse-mortgage/longbridge-financial-llc-0473-92026253
- Mutual of Omaha Mortgage BBB Customer Reviews: https://www.bbb.org/us/ne/omaha/profile/mortgage-lenders/mutual-of-omaha-mortgage-0714-300199323/customer-reviews
- Fairway Independent Mortgage Corporation: https://www.bbb.org/us/ne/omaha/profile/reverse-mortgage/fairway-independent-mortgage-corporation-0714-300277015
- Fairway Independent Mortgage Corporation | BBB Business Profile | Better Business Bureau: https://www.bbb.org/us/nj/hackensack/profile/mortgage-broker/fairway-independent-mortgage-corporation-0221-90211888
- BBB Business Profile - Longbridge Financial: https://www.bbb.org/us/nj/mahwah/profile/reverse-mortgage/longbridge-financial-llc-0221-90017733
- Longbridge Financial, LLC | BBB Business Profile | Better Business Bureau: https://www.bbb.org/us/nj/paramus/profile/reverse-mortgage/longbridge-financial-llc-0221-90158445
- Longbridge Financial, LLC | BBB Complaints: https://www.bbb.org/us/nj/paramus/profile/reverse-mortgage/longbridge-financial-llc-0221-90158445/complaints
- Longbridge Financial, LLC | BBB Reviews: https://www.bbb.org/us/nj/paramus/profile/reverse-mortgage/longbridge-financial-llc-0221-90158445/customer-reviews
- Longbridge Financial, LLC | BBB Business Profile: https://www.bbb.org/us/nj/paramus/profile/reverse-mortgages/longbridge-financial-llc-0221-90123512
- Longbridge Financial, LLC | BBB Reviews | Better Business Bureau: https://www.bbb.org/us/nj/paramus/profile/reverse-mortgages/longbridge-financial-llc-0221-90123512/customer-reviews
- Longbridge Financial LLC | Better Business Bureau Profile: https://www.bbb.org/us/nj/wharton/profile/loans/longbridge-financial-llc-0221-14242383
- Finance of America Reverse, LLC | BBB Business Profile: https://www.bbb.org/us/ny/bohemia/profile/reverse-mortgage/finance-of-america-reverse-llc-0121-161775
- Finance of America | BBB Complaints: https://www.bbb.org/us/ok/tulsa/profile/reverse-mortgage/finance-of-america-1025-33000279
- Finance of America | BBB Complaints: https://www.bbb.org/us/ok/tulsa/profile/reverse-mortgage/finance-of-america-1025-33000279/complaints
- Finance of America | BBB Complaints | Better Business Bureau: https://www.bbb.org/us/ok/tulsa/profile/reverse-mortgage/finance-of-america-1025-33000279/complaints?page=2
- Finance of America Reverse LLC | BBB Business Profile | Better Business Bureau: https://www.bbb.org/us/ok/tulsa/profile/reverse-mortgage/finance-of-america-reverse-llc-1025-33000279
- Finance of America Reverse LLC | BBB Complaints: https://www.bbb.org/us/ok/tulsa/profile/reverse-mortgage/finance-of-america-reverse-llc-1025-33000279/complaints
- Finance of America Reverse LLC | BBB Reviews | Better Business Bureau: https://www.bbb.org/us/ok/tulsa/profile/reverse-mortgage/finance-of-america-reverse-llc-1025-33000279/customer-reviews
- Finance of America Reverse LLC | BBB Business Profile: https://www.bbb.org/us/ok/tulsa/profile/reverse-mortgages/finance-of-america-reverse-llc-0995-90013098
- Finance of America Reverse LLC | BBB Complaints | Better Business Bureau: https://www.bbb.org/us/ok/tulsa/profile/reverse-mortgages/finance-of-america-reverse-llc-0995-90013098/complaints
- Finance of America Reverse LLC — Better Business Bureau profile: https://www.bbb.org/us/pa/fort-washington/profile/reverse-mortgage/finance-of-america-reverse-llc-0241-20001684
- New American Funding BBB Reviews: https://www.bbb.org/us/tx/austin/profile/mortgage-broker/new-american-funding-0825-1000231524/customer-reviews
- Finance of America Reverse BBB Profile: https://www.bbb.org/us/tx/austin/profile/mortgage-lender/finance-of-america-reverse-llc-0825-1000009913
- Finance of America Reverse LLC | Better Business Bureau® Profile: https://www.bbb.org/us/tx/austin/profile/reverse-mortgage/finance-of-america-reverse-llc-0825-1000113326/addressId/187954
- All Reverse Mortgage Inc. BBB Business Profile: https://www.bbb.org/us/tx/houston/profile/mortgage-lenders/all-reverse-mortgage-inc-1126-100061898/addressId/318922
- GoodLife Home Loans | BBB Business Profile | Better Business Bureau: https://www.bbb.org/us/wa/bellevue/profile/reverse-mortgage/goodlife-home-loans-1296-1000062644
- GoodLife Home Loans | BBB Complaints: https://www.bbb.org/us/wa/bellevue/profile/reverse-mortgage/goodlife-home-loans-1296-1000062644/complaints
- GoodLife Home Loans | BBB Reviews | Better Business Bureau: https://www.bbb.org/us/wa/bellevue/profile/reverse-mortgage/goodlife-home-loans-1296-1000062644/customer-reviews
- GoodLife Home Loans | BBB Business Profile | Better Business Bureau: https://www.bbb.org/us/wa/bellevue/profile/reverse-mortgages/goodlife-home-loans-1296-1000063999
- Fairway Independent Mortgage Corporation | Better Business Bureau Profile: https://www.bbb.org/us/wi/madison/profile/mortgage-broker/fairway-independent-mortgage-corporation-0701-1000063437
- Fairway Independent Mortgage Corporation | BBB Reviews | Better Business Bureau: https://www.bbb.org/us/wi/madison/profile/mortgage-lenders/fairway-independent-mortgage-corporation-0694-11000256
- Fairway Independent Mortgage Corporation | BBB Complaints: https://www.bbb.org/us/wi/madison/profile/mortgage-lenders/fairway-independent-mortgage-corporation-0694-11000256/complaints
- Fairway Independent Mortgage Corporation | BBB Complaints: https://www.bbb.org/us/wi/madison/profile/mortgage-lenders/fairway-independent-mortgage-corporation-0694-11000256/complaints?page=2
- More info on Fairway Independent Mortgage Corporation | BBB Profile: https://www.bbb.org/us/wi/madison/profile/mortgage-lenders/fairway-independent-mortgage-corporation-0694-11000256/more-info
- Fairway Independent Mortgage Corporation | BBB Business Profile: https://www.bbb.org/us/wi/madison/profile/mortgage-lenders/fairway-independent-mortgage-corporation-0694-13002621
- Fairway Independent Mortgage Corporation | BBB Business Profile ...: https://www.bbb.org/us/wi/weston/profile/mortgage-lenders/fairway-independent-mortgage-corporation-0694-11000256/addressId/240129
- Mutual of Omaha Mortgage Reviews: Pros, Cons, and Real Voices: https://www.bluerate.ai/blog/mutual-of-omaha-mortgage-reviews
- Mutual of Omaha Mortgage Review: Customer Feedback & ...: https://www.businessinsider.com/personal-finance/mortgages/mutual-of-omaha-mortgage-review
- The Best Reverse Mortgage Lenders of 2024 - Caring.com: https://www.caring.com/caregivers/best-reverse-mortgage-lenders/
- Mutual of Omaha reverse mortgage review 2025: https://www.cnbc.com/amp/select/mutual-of-omaha-reverse-mortgage-review/
- Best reverse mortgage companies of September 2026: https://www.cnbc.com/select/best-reverse-mortgage-lenders/
- GoodLife Home Loans reverse mortgage review 2026: outstanding customer service and availability: https://www.cnbc.com/select/goodlife-home-loans-reverse-mortgage-review/
- 2026 LegalShield Review: Get Legal Help Starting at $39.95 per Month: https://www.cnbc.com/select/legalshield-review/
- Mutual of Omaha reverse mortgage review 2026: Get approved for up to $4 million: https://www.cnbc.com/select/mutual-of-omaha-reverse-mortgage-review/
- Fairway Independent Mortgage Complaints and Reviews | Multiple Consumer Platforms: https://www.consumeraffairs.com/finance/fairway-independent-mortgage.html
- Consumer Reviews and Complaints: https://www.consumeraffairs.com/finance/finance-of-america-reverse.html
- Finance of America Reverse Reviews: Written By Customers | Page 2: https://www.consumeraffairs.com/finance/finance-of-america-reverse.html?page=2
- Longbridge Financial Reverse Mortgage Reviews - ConsumerAffairs: https://www.consumeraffairs.com/finance/longbridge-financial.html
- New American Funding Reviews from Real Customers: https://www.consumeraffairs.com/finance/new-american-funding.html
- New American Funding company profile: https://www.consumeraffairs.com/mortgage/new-american-funding.html
- All Reverse Mortgage Company Reviews & Complaints: https://www.consumeraffairs.com/reverse-mortgages/all-reverse-mortgage-company.html
- Fairway Reverse Mortgage Reviews: Written By Customers: https://www.consumeraffairs.com/reverse-mortgages/fairway-reverse.html
- Finance of America Reverse Reviews: Written By Customers: https://www.consumeraffairs.com/reverse-mortgages/finance-of-america-reverse.html
- Liberty Reverse Mortgage Reviews & Complaints: https://www.consumeraffairs.com/reverse-mortgages/liberty-home-equity-solutions.html
- Liberty Reverse Mortgage Reviews & Complaints: https://www.consumeraffairs.com/reverse-mortgages/liberty-home-equity-solutions.html?page=13
- Longbridge Financial Reviews (From Verified Customers): https://www.consumeraffairs.com/reverse-mortgages/longbridge-financial.html
- Best Reverse Mortgage Lenders of 2026 – Rates, Reviews & How to Choose: https://www.consumerfinance.gov/
- Can anyone take out a reverse mortgage loan?: https://www.consumerfinance.gov/ask-cfpb/can-anyone-take-out-a-reverse-mortgage-loan-en-227/
- What is a reverse mortgage?: https://www.consumerfinance.gov/ask-cfpb/what-is-a-reverse-mortgage-en-224/
- Consumer Financial Protection Bureau reverse mortgage consumer guide: https://www.consumerfinance.gov/consumer-tools/mortgages/reverse-mortgages/
- CFPB — Reverse mortgages: https://www.consumerfinance.gov/consumer-tools/reverse-mortgages/
- CFPB Data Points: Reverse Mortgage Market Activity: https://www.consumerfinance.gov/documents/9138/cfpb_data-points_updated-review-hmda_report.pdf
- Consumer Financial Protection Bureau Enforcement Actions: https://www.consumerfinance.gov/enforcement/actions/
- 2025 New American Funding Reviews: FHA Loans: https://www.consumersadvocate.org/fha-loans/c/new-american-funding-fha-loans-review
- Best Mortgage Lenders of 2026 - Credible: https://www.credible.com/blog/mortgages/best-mortgage-lenders/
- PHH Mortgage Corporation Reviews 2026: https://www.creditkarma.com/reviews/mortgage/single/id/phh-mortgage-corporation
- Lending | Fair Housing Center of Central Indiana: https://www.fhcci.org/lending/
- Finance of America Reverse Foreclosure | Loan Lawyers: https://www.fight13.com/finance-of-america-reverse-foreclosure-defense
- Best Reverse Mortgage Lenders Of September 2026: https://www.forbes.com/advisor/mortgages/best-reverse-mortgage-lenders/
- New American Funding Mortgage Review: Pros, Cons & Verdict – Forbes Advisor: https://www.forbes.com/advisor/mortgages/new-american-funding-mortgage-review/
- CFPB received fewer reverse mortgage complaints in 2024: https://www.housingwire.com/articles/cfpb-fewer-reverse-mortgage-complaints-by-consumers-2024/
- FOA completes deal for Onity reverse mortgage assets: https://www.housingwire.com/articles/finance-of-america-acquires-onity-reverse-mortgage-servicing-rights/
- New leadership drives reverse mortgage growth at GoodLife Home Loans: https://www.housingwire.com/articles/goodlife-home-loans-chase-kinder-reverse-mortgage-expansion/
- Liberty Parent Ocwen and CFPB Fail to Settle Mediation on 2017 Suit: https://www.housingwire.com/articles/liberty-parent-ocwen-and-cfpb-fail-to-settle-mediation-on-2017-suit/
- Liberty Reverse Mortgage hit with class-action suit alleging violation of California labor laws: https://www.housingwire.com/articles/liberty-reverse-mortgage-hit-with-class-action-suit-alleging-violation-of-california-labor-laws/
- Longbridge files to remove content from website in case against Mutual - Housing Wire: https://www.housingwire.com/articles/longbridge-files-to-remove-content-from-website-in-case-against-mutual/
- Longbridge, Mutual of Omaha granted delay in reverse mortgage marketing lawsuit: https://www.housingwire.com/articles/longbridge-mutual-of-omaha-deadline-delay-reverse-mortgage-marketing-lawsuit/
- Longbridge, Mutual of Omaha move to dismiss reverse mortgage marketing lawsuit: https://www.housingwire.com/articles/longbridge-mutual-of-omaha-move-to-dismiss-reverse-mortgage-marketing-lawsuit/
- Longbridge, Mutual of Omaha to dismiss reverse mortgage lawsuit: https://www.housingwire.com/articles/longbridge-mutual-of-omaha-reverse-mortgage-marketing-lawsuit/
- Mutual of Omaha denies Longbridge allegations, files counterclaim: https://www.housingwire.com/articles/mutual-of-omaha-denies-longbridge-allegations-files-counterclaim/
- FOA maps next steps after PHH reverse asset acquisition: https://www.housingwire.com/articles/onity-sells-reverse-mortgage-business-foa/
- Reverse mortgage consumer complaints decline on a yearly basis: CFPB - Housing Wire: https://www.housingwire.com/articles/reverse-mortgage-consumer-complaints-decline-on-a-yearly-basis-cfpb/
- The reverse mortgage lenders with the most consumer complaints in 2023 - Housing Wire: https://www.housingwire.com/articles/the-reverse-mortgage-lenders-with-the-most-consumer-complaints-in-2023/
- Washington Charges HighTechLending with Deceptive HECM Advertising: https://www.housingwire.com/articles/washington-charges-hightechlending-with-deceptive-hecm-advertising/
- The CFPB reports a sharp rise in complaints about reverse mortgages - HousingWire: https://www.housingwire.com/videos/the-cfpb-reports-a-sharp-rise-in-complaints-about-reverse-mortgages/
- HUD Approved Reverse Mortgage Lenders (HECM Lender List): https://www.hud.gov/hudprograms/hud-approved-counseling-agencies
- HUD Reverse Mortgage (HECM) information: https://www.hud.gov/program_offices/housing/sfh/hecm
- HUD Reverse Mortgage / HECM consumer information: https://www.hud.gov/program_offices/housing/sfh/hecm/hecmhome
- HUD Approved Lenders | U.S. Department of Housing and Urban Development: https://www.hud.gov/program_offices/housing/sfh/lender/lenderlist
- CFPB Permanently Bans Former HECM Servicer - Inside Mortgage Finance: https://www.insidemortgagefinance.com/articles/231682-cfpb-permanently-bans-former-hecm-servicer
- AARP Sues HECM Lenders Over Alleged Unlawful Fees: https://www.insidemortgagefinance.com/articles/234567-aarp-sues-hecm-lenders-over-alleged-unlawful-fees
- Reverse mortgages class action: Have your clients been impacted by banned fees?: https://www.investmentnews.com/regulation-and-legislation/news/reverse-mortgages-class-action-have-your-clients-been-impacted-by-banned-fees-245678
- News & Analysis as of [current date] | Reverse Mortgages Consumer Financial Protection Bureau (CFPB): https://www.jdsupra.com/topics/reverse-mortgages/consumer-financial-protection-bureau-cfpb/
- Finance of America Reverse Agrees to Pay $2.47 Million to Resolve Alleged Liability for FHA-Insured Reverse Mortgage Lending Violations: https://www.justice.gov/usao-dc/pr/finance-america-reverse-agrees-pay-247-million-resolve-alleged-liability-fha-insured
- Fairway Independent Mortgage Review 2026: https://www.lendingtree.com/home/mortgage/fairway-independent-mortgage-review/
- Finance of America | LinkedIn: https://www.linkedin.com/company/financeofamerica
- Second Quarter 2025 Enforcement Bulletin: https://www.mass.gov/doc/second-quarter-2025-enforcement-bulletin/download
- Class action accuses Fairway, Hallmark of loan originator kickback scheme | Mortgage Professional: https://www.mpamag.com/us/mortgage-industry/industry-trends/class-action-accuses-fairway-hallmark-of-loan-originator-kickback-scheme/561381
- Reverse Mortgage Reviews and Lender Discussions | MyHECM and Industry Forums: https://www.myhecm.com/reverse-mortgage-lenders/
- DoJ - National Mortgage News: https://www.nationalmortgagenews.com/author/brad-finkelstein
- State of North Carolina Mortgage Lending: https://www.nccob.gov/online/nmls/ReverseMortgageCertificates.aspx
- Finance of America Reverse settles with states over reverse mortgage advertising: https://www.nclc.org/resources/finance-of-america-reverse-reaches-settlement-with-states/
- NMLS Consumer Access: https://www.nmlsconsumeraccess.org/
- NMLS Consumer Access | Fairway Independent Mortgage Corporation: https://www.nmlsconsumeraccess.org/EntityDetails.aspx/COMPANY/2289
- NRMLA Member Directory: https://www.nrmla.org
- National Reverse Mortgage Lenders Association Member Directory: https://www.nrmlaonline.org/
- Sept./Oct. 2023 RMM - NRMLA: https://www.nrmlaonline.org/2023/09/01/sept-oct-2023-rmm
- Sept./Oct. 2023 RMM - NRMLA: https://www.nrmlaonline.org/flippingbook/16-0923/files/assets/html/skin/images/fbThumb.jpg
- NRMLA Member Directory | National Reverse Mortgage Lenders Association: https://www.nrmlaonline.org/rms/
- Finance of America Reverse LLC Review | RateZip: https://www.ratezip.com/lender-reviews/finance-of-america-reverse
- Can someone explain why Mutual of Omaha has an A+ BBB rating but only has 1.2 star customer review rating?: https://www.reddit.com/r/LifeInsurance/comments/1bn2fvh/can_someone_explain_why_mutual_of_omaha_has_an_a/
- Liberty Reverse Mortgage Reviews | Retirement Living: https://www.retirementliving.com/reviews/liberty-home-equity-solutions
- Longbridge financial review (With costs) | Retirement Living: https://www.retirementliving.com/reviews/longbridge-financial
- Mutual of Omaha Reverse Mortgage Reviews | Retirement Living: https://www.retirementliving.com/reviews/mutual-of-omaha-reverse-mortgage
- HighTechLending Reviews, Complaints, Customer Service: https://www.revdex.com/reviews/hightechlending-inc/7182976
- Reverse Mortgage Industry Analysis and Lender Rankings: https://www.reversemortgagedaily.com/2025/11/12/top-10-hecm-lenders-2025/
- High Tech Lending Reviews - Review Counsel: https://www.reviewcounsel.org/company/high-tech-lending/
- Best Reverse Mortgage Lenders of 2024 - San Diego Magazine: https://www.sandiegomagazine.com/guides/best-reverse-mortgage-lenders/article_0271df08-acee-11ee-826f-4fed08611985.html
- Fairway hit with redlining penalty, disagrees with allegations - Scotsman Guide: https://www.scotsmanguide.com/news/fairway-hit-with-redlining-penalty-disagrees-with-allegations/
- HighTechLending Reverse Mortgage Reviews 2026: https://www.supermoney.com/reviews/reverse-mortgage/hightechlending-reverse-mortgage
- Fairway Home Mortgage Review: A Top-10 Lender Big on Home Purchase Financing: https://www.thetruthaboutmortgage.com/fairway-independent-mortgage-review/
- Top 10 Reverse Mortgage Companies of 2026: https://www.top10reversemortgagecompanies.com
- Finance of America Reverse vs GoodLife Home Loans | Reverse Mortgage: https://www.topconsumerreviews.com/best-reverse-mortgages/compare/finance-of-america-reverse-vs-goodlife-home-loans.php
- Finance of America Reverse vs Liberty Reverse Mortgage: https://www.topconsumerreviews.com/best-reverse-mortgages/compare/finance-of-america-reverse-vs-liberty.php
- The 6 Best Reverse Mortgage Companies for 2026 | Free Buyers ...: https://www.topconsumerreviews.com/best-reverse-mortgages/detailed-reviews.php
- All Reverse Mortgage Review for 2026 | Best Reverse Mortgage Companies: https://www.topconsumerreviews.com/best-reverse-mortgages/reviews/all-reverse-mortgage.php
- GoodLife Home Loans Review for 2026 | Best Reverse Mortgage Companies: https://www.topconsumerreviews.com/best-reverse-mortgages/reviews/goodlife-home-loans.php
- Liberty Reverse Mortgage Review | Best Reverse Mortgage Companies: https://www.topconsumerreviews.com/best-reverse-mortgages/reviews/liberty.php
- Longbridge Financial Review for 2026 | Best Reverse Mortgage Companies: https://www.topconsumerreviews.com/best-reverse-mortgages/reviews/longbridge-financial.php
- Mutual of Omaha Review for May 2026 | Best Reverse Mortgage Companies: https://www.topconsumerreviews.com/best-reverse-mortgages/reviews/mutual-of-omaha.php
- Liberty Reverse Mortgage review | Top Ten Reviews: https://www.toptenreviews.com/liberty-home-equity-solutions-review
- Trustpilot search - no GoodLife Home Loans reviews located: https://www.trustpilot.com
- American Senior Reviews | Read Customer Service Reviews of americansenior.com: https://www.trustpilot.com/review/americansenior.com
- GoodLife Home Loans Reviews: https://www.trustpilot.com/review/goodlifehomeloans.com
- GoodLife Home Loans Reviews | Read Customer Service Reviews of goodlifehomeloans.com | 2 of 20: https://www.trustpilot.com/review/goodlifehomeloans.com?page=2
- Longbridge Financial, LLC (NMLS# 957935) Reviews - Trustpilot: https://www.trustpilot.com/review/longbridge-financial.com
- Mutual of Omaha Mortgage Reviews - Trustpilot: https://www.trustpilot.com/review/mutualofomahamortgage.com
- Mutual of Omaha Reverse Mortgage Reviews - Trustpilot: https://www.trustpilot.com/review/mutualreverse.com
- New American Funding Reviews | Read Customer Service Reviews of newamericanfunding.com: https://www.trustpilot.com/review/newamericanfunding.com
- All Reverse Mortgage Reviews | Read Customer Service Reviews of reverse.mortgage: https://www.trustpilot.com/review/reverse.mortgage
- Finance of America Reverse Reviews: https://www.trustpilot.com/review/www.fareverse.com
- Finance of America Reviews: https://www.trustpilot.com/review/www.financeofamerica.com
- Best Reverse Mortgage Companies 2026: A Transparent ...: https://www.zeitro.com/blog/best-reverse-mortgage-companies
- New American Funding Ratings and Reviews | Zillow: https://www.zillow.com/lender-profile/New%20American%20Funding/
- Fairway Independent Mortgage Corporation Lender Reviews | Zillow: https://www.zillow.com/lender-reviews/fairway-independent-mortgage-corporation/
- Best Reverse Mortgage Companies 2026: A Transparent Comparison - Zeitro: https://zeitro.com/best-reverse-mortgage-companies
Other Sources
- HighTechLending, Inc, Don A Currie, Erika Macias-White, Vena M Currie - Consent Order: https://dfi.wa.gov/documents/consumer-services/enforcement-actions/C-16-1936-17-CO01.pdf
- California Department of Business Oversight Accusation - DFPI: https://dfpi.ca.gov/wp-content/uploads/sites/337/law/h/hightechlending_acc.pdf
- HUD Lender Summary: https://entp.hud.gov/sfnw/public/lend_dba_info.cfm?lendlist=NEW+AMERICAN+FUNDING
- You Have a Reverse Mortgage: Know Your Rights and Responsibilities: https://files.consumerfinance.gov/f/documents/cfpb_reverse_mortgage_rights_responsibilities.pdf
- Longbridge Financial, LLC Complaints (94 Total): https://freenetlaw.com/complaints/longbridge-financial-llc/
- Mutual of Omaha Mortgage Consent Order: https://portal.ct.gov/-/media/dob/enforcement/consumer-credit/2023-cc-orders/mutual-of-omaha-mortgage-inc--consent-order.pdf
- New American Funding Reviews and Ratings: https://usa.inquirer.net/207987/new-american-funding-reviews
- CFPB and Justice Department Take Action Against Fairway for Redlining Black Neighborhoods in Birmingham, Alabama | Consumer Financial Protection Bureau: https://www.consumerfinance.gov/about-us/newsroom/cfpb-and-justice-department-take-action-against-fairway-for-redlining-black-neighborhoods-in-birmingham-alabama/
- CFPB Report Highlights Consumer Frustration Around Reverse Mortgages: https://www.consumerfinance.gov/about-us/newsroom/cfpb-report-highlights-consumer-frustration-around-reverse-mortgages/
- How much does a reverse mortgage loan cost?: https://www.consumerfinance.gov/ask-cfpb/how-much-does-a-reverse-mortgage-loan-cost-en-237/
- Submit a Complaint: https://www.consumerfinance.gov/complaint/
- Consumer Complaint Database: https://www.consumerfinance.gov/data-research/consumer-complaints/
- CFPB Consumer Mortgage Complaints: https://www.consumerfinance.gov/data-research/consumer-complaints/search-results/
- Mortgagee Review Board: Administrative Actions: https://www.federalregister.gov/documents/2020/04/13/2020-07694/mortgagee-review-board-administrative-actions
- Mortgagee Review Board: Administrative Actions - Federal Register: https://www.federalregister.gov/documents/2021/02/12/2021-02947/mortgagee-review-board-administrative-actions
- Gendrolis, Michael, d/b/a Good Life Funding, In the Matter of: https://www.ftc.gov/legal-library/browse/cases-proceedings/gendrolis-michael-dba-good-life-funding-matter-timeline-item-2009-01-08
- HUD Approved Condominium Projects and Lenders: https://www.hud.gov
- FHA HECM Reverse Mortgages for Seniors: https://www.hud.gov/hud-partners/single-family-hecmhome
- Finance of America Reverse Agrees to Pay $2.47 Million: https://www.justice.gov/archives/opa/pr/finance-america-reverse-agrees-pay-247-million-resolve-alleged-liability-fha-insured-reverse
- Consumer Financial Protection Bureau v Fairway Independent Mortgage Corp. (N.D. Ala.): https://www.justice.gov/crt/case/consumer-financial-protection-bureau-v-fairway-independent-mortgage-corp-nd-ala
- Consent Order: Mutual of Omaha, April 14 2025: https://www.mass.gov/consent-order/consent-order-mutual-of-omaha-april-14-2025
- Order to Cease and Desist and Notice of Administrative Penalty: Mutual of Omaha Mortgage: https://www.mass.gov/doc/order-to-cease-and-desist-and-notice-of-administrative-penalty-mutual-of-omaha/download
- Form 8-K for Onity Group INC filed 11/06/2024: https://www.sec.gov/Archives/edgar/data/873860/000087386024000109/onit-20241106x8k.htm
- Onity Group transaction disclosure: https://www.sec.gov/Archives/edgar/data/873860/000149315226031547/ex99-1.htm
- Onity Group Inc. 2024 10-K: https://www.sec.gov/Archives/edgar/data/873860/000162828025006132/onit-20241231.htm Explore more reverse mortgage lenders guidance in the category directory.